Frequently Asked Questions
Everything you need to know about your Luma Nutrition journey.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental United States, while international shipping varies by location.
Are Luma Nutrition products manufactured in certified facilities?
Yes, all our supplements are manufactured in the USA in NSF-certified, cGMP-compliant facilities to ensure the highest standards of safety, purity, and potency.
What is your return and refund policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the unopened or gently used product for a full refund, minus shipping costs.
Do you offer subscription discounts?
Absolutely! By choosing our 'Subscribe & Save' option, you can save 15% on every recurring order and customize your delivery frequency to fit your lifestyle.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. You can also track your status directly through your Luma Nutrition account dashboard.